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Strike a Match will exchange or refund your money within 15 days of the date the order was placed. Unfortunately, we do not accept returns or exchanges older than 15 days. We will only accept the return if it has been unused. If matches have been struck against the striking surface/shape, then the product is considered ?opened?. Please notify us prior to returning or exchanging by calling us at 770.896.7497 or emailing us at returns [at] strikeamatch.us.
The Return/Exchange is the responsibility of the purchaser. For an exchange of products an additional shipping cost will be charged to re-ship the new merchandise. Please carefully repack the merchandise to be returned or exchanged in the original packaging. Once we receive your return, we will inspect the products that we originally shipped to you, to verify that it is in excellent condition and can be resold. If you qualify for a refund, it will be issued to the same method of payment that was used to make the purchase.
If the products are returned according to Strike a Match's Return Policy, we will issue a refund for the cost of the products less any discount given, less 20% restocking fee, and less the actual shipping cost that occurred to Strike a Match to ship your order to you.
If the product does not meet our return policy, you will be contacted via email and no refund will be issued. Customers must send a prepaid UPS or Fed Ex call tag within 5 days to have products that were ineligible to be returned, or products will be discarded.
Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you regarding your refund.
Please note: Broken vases, used matches, used striking surfaces/shapes cannot be returned for any reason.
To exchange any item(s), please call us at 770.896.7497. Items may be exchanged only with prior authorization. The exchange shipping fee is the responsibility of the purchaser. Exchanges will be shipped to the customer at our shipping rates determined by weight. Exchanges must be received within 15 days of the original packaging, in resale condition.
If an order has been placed with us and shipping address was provided, and a delivery was refused or undeliverable, the order will be treated as an unauthorized return and will be subject to our return policy.
Your privacy is very important to us. Strike a Match does not share any personal information to Third Parties. The information we receive is for our use only. The following information is collected from our customers:
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